Emails¶
Admin → Audit Logs → Emails lists the email that BPM sent and its delivery status. Use it to troubleshoot notifications and password messages.
The email log with its status, type, process, and date filters.
Find an email¶
- Search by subject, recipient, or sender.
- Filter by status: sent, pending, or failed.
- Filter by scope: all, cases, test, or external registration.
- Filter by process.
- Choose a date from and date to.
- Choose Reset to clear the filters.
Read the list¶
The list shows the message subject, recipients, status, and date. Open a message to see its detail, including the subject, from address, and to address.
What the status means¶
| Status | Meaning |
|---|---|
| Sent | BPM handed the message to the email server |
| Pending | The message is waiting to be processed |
| Failed | The message could not be sent |
A sent status does not guarantee that the recipient opened the message.
When an email fails¶
- Check the recipient address.
- Check the email server configuration and run a test.
- Retry the action that should send the message.
Permissions¶
The Email Log requires LURANA_AUDIT_LOG.
Related¶
- Audit Logs — the shared Explorer and the Email Log.
- Email servers — outgoing email configuration.