Skip to content

Case map

The case map shows the process diagram of a single case: which tasks it went through, which one it is in now, and which ones it never visited. It is read-only.

Process map of the case with the task status legend

Open the map

Open the case or its history and choose View map. The map opens with the diagram of the process that runs the case.

What the map shows

  • Task colours are the colours set in the designer, so a colour used to mark a type of work is still recognisable here.
  • Visited tasks are shown opaque, with a status indicator on each one.
  • Tasks the case never reached stay visible but attenuated, and keep their colour.
  • The legend explains the icons and the status indicators.

You cannot move, edit, or add figures: the diagram is a picture of the case, not an editor.

Inspect a task

Select a task to open two tabs:

Tab Shows
Information The last user who worked on it, with photo or initials
Delegations Each delegation, with photo or initials

The information belongs to this case only; selecting another case shows that case's data.

Language

The legend, the tabs, and the labels follow the interface language. A user working in English sees the map in English, with no mixed labels.

  • History — the same events as a timeline and a table.
  • Designer canvas — where task colours are set.
  • Processes — export and import keep the design, including colours.