Draft¶
Draft lists cases you started but have not submitted. A draft is useful when you need to gather information before the case enters its normal flow.
Continue a draft¶
- Open Home → Draft.
- Select the draft.
- Continue filling in the case from the step where it stopped.
The number next to Draft in the sidebar shows how many drafts you have.
Drafts and permissions
Draft counts and visibility are scoped to your user and workspace. If a draft is no longer listed, it may have been submitted or removed by an administrator.
Related¶
- Opening a case — understand the case steps.
- Inbox — cases that are already in your queue.