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Case information

The Case information panel summarizes the case, the process, and the current task. Open it from the case workspace.

Tabs

Tab What it shows
Case Case number, title, status, assignee, and key dates
Process Process name and identifiers
Task Current task, assignee, and task dates

The exact fields depend on the process and on what your role is allowed to see.

User details

Hover over a user name to see a small user card with the person's basic information. Use it to confirm you are about to reassign or notify the right person.

Read-only

Case information is read-only. To change a case, use Case actions or complete the current step.